Adaptec 1542B - AHA Storage Controller Fast SCSI 10 MBps Technické informace Strana 15

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Chapter 1. Introduction 5
IBM offers Microsoft Authorized Support Center (ASC) programs. ASC status
is the highest level of the Microsoft Solution Provider programs and allows
ASC partners to offer all Microsoft classes and customized educational
programs, using tools and information developed jointly with Microsoft. The
ASC program is by Microsoft’s invitation only.
IBM provides its customers with end-user problem resolution support free of
charge for 90 days for Windows NT Netfinity servers, while Windows NT
Workstation PC customers receive free support for 60 days with pre-loaded
systems. Corporate users are offered a number of technical support plans
ranging from per-call service to pre-paid unlimited access to the Support
Centers, and these services are available 24 hours a day, 365 days a year.
The IBM Center for Microsoft Technologies (CMT), located a few minutes from
the Microsoft campus in Redmond, WA, is the primary interface IBM has with
Microsoft, in support of products that run on all IBM platforms. Positioned at
CMT are highly trained IBM technical professionals dedicated to exploiting
Windows 95, Windows 98, Windows NT, and Windows 2000 on Intel-based
systems. The Center for Microsoft Technologies works in four areas:
Development of device drivers for IBM products, Windows NT, and
Windows 2000 hardware abstraction layer (HAL) code for Netfinity
systems, including optimizing that HAL code for best performance, and
development of new technologies for the Windows platforms.
Testing of IBM systems in the IBM Microsoft-Certified Hardware
Compatibility Lab for both the Microsoft-designed hardware compatibility
testing (HCT) and the more demanding Microsoft system compatibility
testing (SCT). IBM applications being developed for Windows 95, Windows
98, Windows NT, and Windows 2000 are also tested for Microsoft
standards compliance here.
Defect Support with IBM Level 3 Support in high-severity situations when it
is necessary to work directly with Microsoft Development personnel to
resolve problems. The CMT also serves as a technical backup for the IBM
Help Centers and as a worldwide center of IBM expertise in installation
planning.
Technical Support for Enterprise Large Accounts and Independent
Software and Hardware vendors developing products for IBM systems.
Customers demand the best in integration, support, and service, and IBM is
committed to total customer satisfaction. IBM expertise in providing a complete
range of products for enterprise and worldwide information systems continues to
grow. As one of the foremost vendors of Microsoft operating systems, IBM will
continue working closely in all areas with Microsoft, so that consumers and
business customers can look to IBM as their clear choice in hardware.
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